Refund policy

1.   QUALITY GUARANTEE

All purchases are covered by our Quality No Excuses Guarantee so if you’re not happy with our products or we miss an important delivery date, we guarantee that we’ll immediately put it right for you – refunding or replacing as appropriate. Additionally, we will always come back from any mistakes with honesty and a positive solution that works for you; we never want you to lose faith in Monty Bojangles and will always go the extra mile to ensure you know how important your custom is to us. All of our Customer Service team are trained and empowered to help, whatever the circumstance and whatever method you choose to contact us by, so you can always be sure of a prompt, helpful and friendly reply that we hope will both strengthen our future relationship with you and retain your confidence in our brand.

6. RIGHT FOR YOU TO CANCEL YOUR CONTRACT

6.1 In accordance with our quality Guarantee you may cancel your order with us for the products you order at any time up to the end of the eighth day from the date you receive the ordered products. This right of cancellation shall not apply to business or corporate purchasers who must have a lawful reason for cancellation.

 6.2 Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.