Frequently Asked Questions
From choosing the perfect truffles to dietary information, deliveries and our environmental mission,
you’ll find answers to our most frequently asked questions below.
Our Products
What can I discover at Monty Bojangles?
We create deliciously indulgent confectionery designed to bring joy, colour and delight to every chocolatey moment. We have a wide range of beautifully designed gift boxes, sharing packs and seasonal treats and aim to deliver irresistibly delicious treats to chocoholics!
What makes Monty Bojangles truffles special?
Our truffles combine melt-in-the-mouth centres with cocoa dusting and playful flavours and textures. From rich cocoa and caramel to fruit, nuts, biscuit pieces and popping candy, there’s a truffle for almost every kind of chocoholic.
How many truffle flavours can I choose from online?
Our online bundle builder currently offers 14 irresistible flavours. Flavours and availability may change from time to time, so visit our online shop to discover the latest selection.
Where can I find ingredients and nutritional information?
You’ll find ingredients, allergy advice and nutritional information on each product page. Recipes and packaging can occasionally change, so always check the information printed on the product itself before eating it, especially if you have an allergy or dietary requirement. Our team will also always do their best to answer any questions you have, so don't hesitate to reach out!
I found an empty flow wrap in my box. Am I missing a truffle?
Good news! You haven't missed out on any delicious truffles - our boxes are filled by weight, rather than number of individual wrappers.
Dietary Requirements & Allergens
Are Monty Bojangles truffles suitable for vegetarians?
Yes, our chocolatey truffles are suitable for vegetarians. Make sure to check the individual product page and packaging for the most up-to-date dietary information.
Do you make vegan truffles?
We currently have 3 vegan flavours available - Cocoa Nib Nights, Cocoberry Blush, and Caramel Haze.
Are your truffles gluten free?
Our truffles are not gluten free, as they're made in an environment where gluten is handled. While gluten isn't a direct ingredient, they may contain traces of barley or wheat.
Are Monty Bojangles products nut-free?
Our truffles are not nut free. Some of our products contain nuts as an ingredient, and all are made in an environment where nuts are handled. If you have any questions you can reach out to our team who always do their best to help.
Are your products halal or kosher certified?
Certification information is not currently provided across our online range. If halal or kosher certification is important to you, please contact us with the name of the specific product before purchasing.
Ordering, Bundles & Gifts
How does the online bundle builder work?
Choose a bundle of 3, 6 or 9 boxes and fill it with your choice of our 14 different chocolatey truffle flavours. You can curate your own selection, making it easy to create your perfect treat box, or a personalised gift for someone special. If you are gifting to a lucky someone, choose to add a card and pop in your message. Once your selection is complete, add it to your basket and continue to checkout. It's that easy!
Can I include more than one box of the same flavour?
Yes – where stock allows, you can fill your bundle with any combination you like. If you’re devoted to one particular flavour, we certainly won’t judge (9 boxes of Choccy Scoffy anyone?)
Can I send my order as a gift?
Absolutely! Enter the recipient’s address as the delivery address during checkout and the bundle will be sent directly there. Aren't they lucky!
Can I add a card and personal message?
Yes. When building an eligible bundle, you can choose an occasion card and add a personal message of up to 150 characters. Options currently include Birthday, Thank You, Love You, Congratulations and other special occasions. Let us know if there's a card you think is missing - we're always looking for more to add to our selection!
Do you offer corporate chocolate gifts?
We do! Our corporate bundles offer a delicious way to thank your team, welcome someone onboard, celebrate a milestone or surprise a client.
Fill out the sheet supplied on our corporate bundles page and email it over to corporate@themontybojanglesco.com - our team will handle the rest and your chocolatey gifts will be sent directly to the recipients.
Delivery & Order Problems
When will my truffles be delivered?
Orders typically arrive within 2–4 business days. During particularly busy periods, seasonal events or unusually warm weather, delivery may take a little longer.
Can you deliver my order on a particular date?
We can’t guarantee a particular date through standard delivery. If your order is needed for a birthday, event or another important occasion, email info@montybojangles.com before ordering and we’ll always do our best to help.
What happens during very hot weather?
Chocolatey truffles and hot weather aren't the best combination and so during periods of hot weather, we may temporarily pause online orders. We always want to ensure your truffles arrive in perfect condition.
Our website will communicate all delays and pauses, so please check there. If your order is time-sensitive, please contact us before ordering and we'll do our best to help.
Can I change my delivery address after ordering?
We'll do our best to help, but we can't guarantee that we can change delivery addresses once an order is confirmed. Reach out to us as soon as possible and we'll see what we can do!
My order hasn’t arrived. What should I do?
Missing truffles are extremely important to us. Please contact us with your order number, name and delivery postcode and our team will investigate and help put things right.
My order arrived damaged, melted or incorrect. What should I do?
We're sorry somethings wrong with your order - we always want customers to experience the very best with Monty Bojangles. Please reach out to the team with your order number and details of the issue; we'll investigate and do our best to rectify the situation.
Can I cancel or return an order?
Please contact us as soon as possible if you need to cancel an order.
Packaging & Our Environmental Mission
Is Monty Bojangles packaging recyclable?
Our cardboard and carton packaging is recyclable. Individual wrappers and truffle bags can be taken to larger supermarket collection points and recycled with other soft plastics.
Please always follow your local recycling guidance.
Why are some truffles individually wrapped?
Individual wrapping helps protect our truffles, keeping them nice and fresh! It can also help us reduce unnecessary secondary packaging and transport waste.
Our 100g and 150g boxes contain truffle bags rather than individually wrapped truffles, so you can choose your favourite way to enjoy a chocolatey treat!
Is the palm oil in your products sustainably sourced?
We have been members of the RSPO for over 7 years and through sourcing the palm oil through the mass balance model, we are supporting the production of certified palm oil.
What do you do about food waste?
Our planning team carefully manages production to help prevent surplus. Wherever possible, excess stock is donated to local charities so that perfectly delicious chocolatey treats can be enjoyed rather than wasted.
How do you support responsible working practices?
We carry out human-rights and environmental due diligence across our operations and business relationships. Our employees receive training to help identify signs of modern slavery, and we work with supply partners to improve transparency and responsible sourcing throughout our supply chain.
About Monty Bojangles
When was Monty Bojangles founded?
Monty Bojangles was founded in 2009 with the mission to deliver irresistibly delicious treats that ignite the sense and transport you to a world of pure indulgence.
Where can I buy Monty Bojangles products?
You can build and order our 3, 6 or 9 truffle bundles directly through our website. Our wider ranges are also available through selected retailers, with individual products and seasonal collections varying by location.
If you’re looking for a particular product, contact us and we’ll do our best to point you in the right direction.
How can I contact Monty Bojangles?
If your question isn’t answered here, please use the form on our Contact Us page or email info@montybojangles.com.
Our small but mighty team is available Monday to Friday, 9am–5pm. We aim to reply within two working days, although responses may take a little longer during especially busy periods.
What information should I include when reporting a product problem?
To help us investigate quickly, please provide:
- The product name and flavour
- The best-before date and batch code
- Where and when it was purchased
- Your order number, if bought online
- A description of the problem
- Clear photographs of the product and packaging
Please keep the product and packaging until our team has responded, as we may need further information.
