Contact Us

Can’t find what you’re looking for in our FAQs?
Please submit your enquiry in the form below and we’ll get back to you as soon as we can.

Our small but mighty team is here to help Monday to Friday, 9am–5pm. We aim to reply within 2 working days, though it might take a little longer during busy times.

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Contact form

FAQs

Are your truffles suitable for Vegetarians?

Yes, you’ll be delighted to hear that our truffles are indeed suitable for Vegetarians.

Are your truffles suitable for Coeliacs?

Cookie Moon, Ruby Fruit Sunday, Popcorn Carousel and Pistachio Marooned Truffles contain wheat and/or barley so are not suitable for Coeliacs. The remainder of our products are made with non gluten-containing ingredients, however, we cannot declare or guarantee them as gluten free because of the environment in which they are packed and they may therefore contain traces of gluten (wheat and barley).

Is your palm oil sustainable?

We work closely with trusted partners and suppliers, all of whom have fair and ethical trading policies so we take the business of ethical trading very seriously. We are RSPO Supply Chain Certified (Round Table on Sustainable Palm Oil) which means the palm used is of the highest environmental standard and fully sustainable, and is not detrimental to the environments of wildlife.

I found an empty flow wrap? Where has my truffle gone?

Don’t worry – your box was packed by weight, you have no truffles missing – Hurrah! The empty wrapper you have found is nothing other than some extra packaging which can, albeit rarely, find their way into boxes.

Is your packaging recyclable?

All our cardboard packaging is indeed recyclable. Our truffle packaging films including our individual flow wraps and printed bags are now recyclable when taken to larger supermarket stores where they can be recycled with other ‘Soft Plastics’. Everyone at Truffle HQ is committed to protecting our environment and reducing packaging waste. A good example of this is the significant steps we have taken to reduce fuel usage and needless additional packaging consumption thanks to using flow-wrapped truffle pieces across parts of our range. For more information about our environmental initiatives please contact us with the form above.